shipping policy

SHIPPING POLICY
Shipping of the order from www.caratone.co is very safe, secure, and hassle-free. All our products are insured during transit by an insurance company. Every package of the product (Jewellry /Coin&bars) purchased from CARATONE will reach your doorstep in a durable condition and in tamper-proof packaging. Our courier partners include BVC, Malca Amit, and SEQUEL and the shipping AWB number is provided to customers after we ship the order. The selection of the courier partner will depend on their serviceability to the shipping address.
 
SHIPPING CHARGES
We ship all orders through trusted courier partner and Shipping is FREE OF COST across all of India.
 
DELIVERY TO IDENTIFIED PERSON
Customers are required to provide accurate details of the consignee/recipient’s name (as stated in their government-issued photo identification) along with complete address, nearby landmark, pin code, and contact number for hassle-free delivery. At the time of delivery, the recipient will be required to provide any of the following identity proofs to collect the product:
1. Passport
2. PAN Card
3. Driver's License
4. Voter's ID
5. Aadhar Card
To ensure safe and secure delivery, the courier agent will verify the recipient's identity by checking the provided original copies of the identity proof. The courier agent will note down the details of the recipient's identity proof during the delivery process. Cooperation from the receiver is expected during this verification process.
 
DELIVERY LOCATION
Orders can only be delivered to the recipient's residential or work location or any nearby CARATONE DARKSTORE. Delivery to public places such as malls, hotels, restaurants, hostels, or on the street is not available.
If the recipient is unavailable during the delivery attempts, the courier company will make three additional attempts to deliver the product. If the recipient is still unreachable or unavailable, the product will be returned to CARATONE facility.
 
CHANGE IN SHIPPING ADDRESS
Customers can track their orders through provided tracking link on their email & watsapp .
Shipping details can be changed by the customer until the order is shipped from our facility. If the customer needs to change the shipping address, they should send an email to CARATONE EMAIL ID OR SEND A WHATS APP MESSAGE ON 9892909044 WITH COMPANY NAME & NEW UPDATED ADDRESS.
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SHIPMENT DISCREPANCY
Upon receiving your order, we advise you to carefully inspect the condition of the product. If you notice any damage, shortage, or over-shipment, or suspect that part of the shipment has been lost, please contact the caratone mail id Customer Care Department immediately (within 48 hours) by calling number ? and sending an official email to caratone email  
 
DAMAGED PRODUCTS
If you receive a damaged parcel or product, please contact the caratone email id customer service department within  24 hours by calling +91 9892909044 and sending an email to carat one email-id. Do not damage or discard the parcel or product. Our investigation team will investigate the complaint once we receive it by email and take appropriate action. Failure to report the incident within 24 hours of receiving the parcel will result in us not accepting responsibility for the damages, and no refund or complaint will be received.
 
NON RECEIPT OF AN ORDER
At the time of dispatch, we provide the tracking ID of the shipment to the customer's registered email ID. It is the customer's responsibility to track the shipment and check for any updates. Once the shipment is delivered, after your signature confirmation with the courier company. we send a delivery confirmation to the registered email ID. If you do not physically receive the parcel after receiving our email, please contact our customer service department at +919892909044 or send an email to CARATONE EMAIL ID within 48 hours. Our investigation team will promptly address the issue and provide a resolution within 7 working days. However, please note that failure to report any issues within the specified time frame might result in us not being able to entertain any complaints.